Partner Communications
At Tirak Dream Journeys, we believe in clear, respectful communication. Here’s how we stay connected with our partners throughout your journey with us.
Communication Channels
WhatsApp & LINE
Our primary channels for quick, personal communication. Message us anytime for:
- Onboarding questions
- Listing support
- Booking inquiries
- Technical help
For formal communications, documentation, and partnership updates:
- partners@tirak.app — general partner inquiries
- support@tirak.app — technical support
Partner Dashboard
Your self-service hub for:
- Viewing and managing bookings
- Updating listings and availability
- Tracking earnings and payouts
- Accessing reports and analytics
What to Expect During Onboarding
Day 1: Welcome
After approval, you’ll receive:
- Welcome message with your partner dashboard access
- Getting-started guide with profile setup tips
- Introduction to your partnerships contact
Days 2–3: Profile Setup
We’ll help you with:
- Optimizing your experience descriptions
- Photo recommendations for maximum impact
- Pricing strategy guidance based on your category
Day 4–7: Go Live
Once your profile is complete:
- Final review by our team
- Listing goes live on the platform
- You’ll receive confirmation with your public profile link
Ongoing Support
After launch, we stay in touch with:
- Monthly performance summaries
- Seasonal promotion opportunities
- Platform updates and new features
- Category-specific tips and insights
Our Communication Promise
- Respond within 24 hours to all partner inquiries
- No spam — we only reach out when it matters
- Your language — support in Thai and English
- Transparent — no hidden fees, no surprise policy changes
Frequently Asked Questions
How quickly will I hear back? We aim to respond to all messages within 24 hours, though most WhatsApp/LINE messages are answered within a few hours.
Can I opt out of marketing communications? Absolutely. Essential communications (booking confirmations, payout notifications) are always sent, but marketing updates are optional.
Who is my main contact? Every partner is assigned a partnerships contact who understands your business and category.
What if I have an urgent issue? Flag urgent messages on WhatsApp/LINE and we’ll prioritize your request.
Get in Touch
Ready to start a conversation? Reach out through any channel — we’d love to hear from you.