FAQ & Handling Objections
This document outlines the most common objections from both Companions (Supply) and Travelers (Demand) and provides scripted rebuttals and proof points.
For Companions (Supply-Side)
Safety & Trust
Objection: “How do I know travelers are safe? What if someone is creepy?”
- Rebuttal: “Every traveler is ID-verified. You see their profile and reviews before accepting. You never share your phone number until you’re comfortable. We have a report button, emergency contact, and block list. Your safety is non-negotiable.”
- Proof Point: “0 reported safety incidents in 1,000+ bookings.”
Reliability
Objection: “What if travelers don’t show up? I wasted my Saturday.”
- Rebuttal: “Travelers must cancel 24 hours in advance for a refund. If they cancel late, you get 50%. If they no-show, you get 100%. We penalize flaky travelers.”
- Proof Point: “98.5% booking show-up rate.”
Earnings & Fees
Objection: “15-20% commission seems too good to be true. What’s the catch?”
- Rebuttal: “No catch. We’re bootstrapped and lean. We don’t have fancy offices. We prioritize your earnings. 15-20% covers payment processing, insurance, and platform maintenance.”
- Proof Point: Commission breakdown transparency in App.
Bookings
Objection: “Will I actually get bookings?”
- Rebuttal: “We are supply-first. 80% of our marketing budget goes to finding travelers for YOU. Our algorithm highlights new hosts so you don’t get buried.”
- Proof Point: “New hosts average 2-3 bookings in their first 2 weeks.”
Requirements
Objection: “I don’t have professional photos.”
- Rebuttal: “Good! We want authenticity. iPhone selfies at street food stalls are better than staged studio shots. Travelers want to see the real you.”
- Proof Point: Top earners use authentic photos.
For Travelers (Demand-Side)
Safety & Quality
Objection: “How do I know companions aren’t scammers?”
- Rebuttal: “All companions are ID-verified and reviewed. We monitor for ‘tourist trap’ behavior and ban instantly. You can read reviews from other travelers.”
- Proof Point: “0 reported scams in 1,000+ bookings.”
Fit & Vibe
Objection: “What if we don’t vibe?”
- Rebuttal: “Read reviews to gauge personality. Message beforehand. If it’s truly terrible, support can help. But 98% of travelers rate 4+ stars.”
- Proof Point: “4.8 average traveler satisfaction rating.”
Nature of Interaction
Objection: “Is this just Tinder?”
- Rebuttal: “No. It is explicitly platonic. Zero tolerance for romance/harassment. Companions are professionals earning income.”
- Proof Point: “5 bans issued for inappropriate behavior.”
Value
Objection: “Why not just use Reddit for free?”
- Rebuttal: “Reddit has no accountability. Tirak guarantees verified people, safety, and show-ups. It’s worth paying for certainty and quality.”
- Proof Point: “98.5% show-up rate vs ~20% for random meetups.”
Pricing
Objection: “฿1,500-2,500 seems expensive.”
- Rebuttal: “Compare to ToursByLocals (฿10,000) or group tours (฿2,000 for scripted buses). This is private, personalized, and fair—locals keep 85%.”
- Proof Point: Price comparison chart.
Partner FAQ
How much do I earn per booking?
Partners keep 80–85% of every booking. Tirak charges a small service fee to travelers, not vendors.
How long does approval take?
Most applications are reviewed and approved within 24 hours.
Do I need to be exclusive to Tirak?
No. There’s no exclusivity requirement. Keep all your other channels — Tirak complements your existing business.
How do I get paid?
Payments are processed via bank transfer within 24–48 hours of a completed booking.
Can I set my own prices?
Yes. You have full pricing control — set your own rates with no minimum or maximum restrictions.
What categories do you support?
We support 10 experience categories: Leisure & Experience DMCs, MICE & Event DMCs, Transport & Transfer, Adventure & Outdoor, Food & Culinary, Wellness & Spa, Boutique Hotels & Hostels, Nightlife & Entertainment, Cinema & Entertainment, and Lifestyle & Experiences.
How many partners are in the network?
Currently 614+ verified partners across Thailand.
Do I need professional photos?
High-quality photos help attract bookings. For early adopters, we can assist with professional photography.
What if I need to block certain dates?
You have full calendar control with blackout dates, so you can manage your availability in real time.
How do I contact Tirak for support?
Reach us via WhatsApp, LINE, or email (partners@tirak.app). We respond within 24 hours.
Can I update my listings after going live?
Yes. You can update your listings anytime — change descriptions, photos, pricing, and availability through the partner dashboard.